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Spring Clear water filters and replacement cartridges

Questions & Answers

 

I note you sell two cartridges that look exactly the same, what is the difference between the Doulton Supercarb and the Doulton Ultracarb

They both do look the same, but the Ultracarb removes heavy metals such as lead, whereas the Supercarb doesn't  -  Click here for more details

 

Which compatible cartridge do you recommend that is as good or better than the original Franke cartridge

We always recommend the Doulton Ultracarb as a direct replacement for the original Franke cartridge. We actually consider the Doulton version to be the better cartridge - please contact us on 0115 9460317 for further details.

 

What is the difference between the Doulton Ultracarb compatible filter cartridge and the original Franke cartridge.

Basically for use in the UK there is no difference whatsoever, apart from the price, for sale in the United States however the Franke version does not have NSF certification for the States of California, Massachusetts, Iowa and Wisconsin - please contact us on 0115 9460317 for further details.

 

I note on the Trilflow Concepts WebSite they are suggesting that fitting a non Franke Cartridge in my Franke Triflow will affect the guarantee on the Franke Triflow System

Not sure how fitting a Doulton Cartridge could affect the guarantee on your tap or your Housing! If you fit a Doulton Cartridge and have any guarantee problems with your tap or housing please do not hesitate to contact us, we are a premier Franke dealer and should be able to sort out most problems with your Franke System - please contact us on 0115 9460317 for further details.

 

I am fed up with the nozzle of my tap getting clogged up with limescale, can I fit a De-Alk cartridge into my Franke Triflow system to eliminate or reduce Limescale.

You can fit a De-Alk cartridge into your Franke System and we have a British made version now available from Doulton (click here),it has to be said though that it doesent remove bacteria to the degree that the ceramic cartridges do, but in the UK and in fact the World over where the water is taken from the mains supply, there is usually a presence of Chlorine that has been introduced with the sole purpose of disinfecting the water from Bacteria, so in theory if you are on mains water and you have the smell and taste of Chlorine in your drinking water, you can be assured you will not have Bacteria present. We also have an UPGRADE filter system available that will take the place of the original Triflow system with a minimum level of fitting, this system will address all three levels - removal of the smell and taste of Chlorine, remove Bacteria down to a level of 0.5 mirons and reduce the Limescale build up - click here for details or please contact us on 0115 9460317 for further details.

 

Can I fit a specialised cartridge into my Franke Triflow system to eliminate or reduce Flouride, and will it do the job.

There isn't a cartridge available that fits the Franke Housing, it wouldn't be big enough anyway if there was, you would need to fit an additional filter housing into your system with a specialised Flouride removal cartridge in it  - please contact us on 0115 9460317 for further details.

 

Can I fit a specialised cartridge into my Franke Triflow system to eliminate or reduce Nitrates, and will it do the job.

There isn't a cartridge available that fits the Franke Housing, it wouldn't be big enough anyway if there was, you would need to fit an additional filter housing into your system with a specialised Nitrate removal cartridge in it  - please contact us on 0115 9460317 for further details.

 

There are other brands of Filter Cartridges on the market that claim to be suitable for the Franke Triflow, why should I choose the Doulton Brand

Doulton are the World leaders in water filtration products, with over 150 years continuous manufacturing experience. This is not a new product on the market with no history, it is a brand name you can trust, it is sold in over 100 countries around the globe, it is also manufactured for FRANKE for sale in the United States.

 

I have just moved into a house which has a Franke Triflow System, I have no details with it, how often should I change the cartridge.

You should change the cartridge every 6 months, if you are not sure how long the existing cartridge has been installed you would be advised to change it and note the date for future reference.

 

I am sometimes away for up to 3 months at a time and the Franke filter tap is not being used, do I still have to change the cartridge after a six month period, including the unused period...........

Our advice would be to remove the cartridge and let it dry out whilst you are away, on your return re-fit the cartridge back into the housing for the remainder of the six month term.

 

I purchased a Franke Triflow System and have been using the cartridge that came with it, I am very disappointed with the results, I upgraded from a Jug filter because it was inconvenient but now I am getting hardwater scum on my tea......

It is a fact that there isn't a single cartridge on the market that fits the Triflow system that will give the filtration results of the Franke and the Doulton Supercarb/Ultracarb ceramic cartridges, and also remove Limescale, we would recommend you to fit an Upgrade housing with a 3 in one cartridge (Chlorine removal, Bacteria removal and Limescale reduction) for this purpose - click here for details. Alternatively you could try one of the Doulton M15 De-Alk cartridges available also on this site specially designed to remove Limescale, (this will not remove bacteria though).

 

I have a water softener which uses salt, can the Franke Triflow using a Doulton Cartridge filter this water for drinking.

Water softened by using Salt should not be used as drinking water, you should have a separate supply of mains water for drinking.

 

Can I extend the life of my ceramic cartridges by cleaning them under the tap with an old toothbrush.

You may increase the flow by doing this, but you should still change the cartridge after six months.

 

Two months ago I purchased a Doulton Ultracarb from you, I have noticed the flow from my filter tap has reduced considerably, does this mean I have to buy another cartridge already.

No, you don't need to change your cartridge yet, but you need to take out the cartridge from the housing and gently clean it using an old tooth brush. The fact that the cartridge is blocking up means it is doing the job you bought it to do.

 

Why is my cartridge blocking up, is it not doing it's job properly.

If your cartridge is blocking up and reducing the flow, it is doing it's job by stopping dirt, sediment and rust etc. from entering your drinking water, without the cartridge filtration you would be drinking these contaminants.

 

Every time I change my filter cartridge I get a leak from the joint on the Plastic Housing, the White bottom part of the housing never seems to seal properly to the Black top, what am I doing wrong.

This is a common question and we are asked it practically every day, the cause of the problem is that you are trying to tighten a dry housing bottom to a dry rubber seal in the Housing cap, and you are not able to tighten the housing sufficiently to seal it, plus, as the housing gets old the rubber "O" ring in the head gets hard with age and doesn't compress as it would when new. One solution to try is to smear a small amount of Vaseline or Petroleum Jelly around the rubber "O" ring in the Black cap, this will enable the two parts to slide together easier, failing this, we can supply an Upgrade system that doesent suffer these problems - please click here for details or contact us on 0115 9460317 for further details.

 

Why are the Franke Filters so expensive compared to the Doulton ones you are selling, are the Doulton Cartridges cheap imports from the Far East ?.

A good question, but one that should be directed to Triflow Concepts who retail the Franke filters. The Doulton Cartridges are made in the UK and have Worldwide NSF approval.

 


All advice given in the Questions and Answers shown here, is on a totally independent basis and not necessarily the recommendations of the manufacturers of your Franke Triflow System. We can not be held responsible for any problems that may arise resulting from advice taken from this Website.

"Triflow" and FRX02 are registered trade marks of Triflow Concepts ltd.