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Spring Clear water filters and replacement cartridges

Return of Goods


•   On delivery, if your goods are damaged, incomplete or not what you ordered - contact us by email within 48 hours of receipt of your order -, you must inform us of your name, the date of your order, the method of order, the item you wish to return and the reason for return.

•   If we consider the goods are entitled to be returned, we will provide you with a unique returns authorisation number which you should print alongside the Returns Address cutout shown below. You may not need to return the goods in the case of transport damage, however we will  require a photograph of the damaged goods.

•   We reserve the right to refuse a refund or exchange on soiled goods that we consider have been used, the returned goods must be in pristine condition and re-saleable.

•   We will not accept returned goods that do not have a returns authorisation number.

•   For authorised returns, please package the item securely in the original packaging, the return of the goods is the responsibility of the customer until it reaches our warehouse, the return of goods to SpringClear Ltd. will be at the cost of the customer unless otherwise agreed. The customer is advised to insure any returned goods for loss and/or damage for their full value. Items returned damaged will not be refunded. The customer is advised to return goods recorded delivery as proof of shipping is not proof of receipt. Please include inside the package the Invoice/Return form that came with your goods, with your authorisation returns number clearly printed on it, If you wish you can cut out the printed returns address label shown below and attach it to your package with clear tape.

•   If you request a replacement and the product is no longer available or on extended delivery, we will inform you and process the refund back to the original credit/debit card/PayPal or Amazon account used to purchase the item.

•   If your product is damaged in transit, in most cases all we will need is a photograph of the damaged item before sending a replacement or issuing a refund.

•   All returned products returned to us that were ordered in error or claimed to be faulty, will be carefully checked on our receipt by our Returns Department. If you are entitled to a refund we will refund the price of your item within 30 days.

•  We will not refund for items returned as faulty, if those items are later to be found to be in good working order..

•   Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt of returned goods.

•   In all cases we will refund the original credit/debit card/PayPal or Amazon account used to purchase the item.

Please note:- We make every effort to ensure our customers order the correct product for their requirements at the time of ordering, we do not however offer products on a trial basis.  


The Authorised returns address is as follows:-

NG10 3JW